Quoting stopped being one person.

The manual version

Every quote priced from memory by the one person who knew how. Enquiries waited days for an answer, and the good version of the estimate lived in his head.

What we built

An intake form feeding a rules-based estimator: same inputs, same number, every time. Anything unusual routes to a human with the full context attached instead of a blank email.

What changed

Enquiries are priced in minutes without anyone touching them. Quoting is a system now, not a person. And the person got his evenings back.